Quality management
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Quality management SOLVED PAPERS AND GUESS
Product Details: anna university Quality management SOLVED PAPERS AND GUESS
Format: BOOK
Pub. Date: NEW EDITION APPLICABLE FOR Current EXAM
Publisher: MEHTA SOLUTIONS
Edition Description: 2021-22
RATING OF BOOK: EXCELLENT
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If you find yourself getting fed up and frustrated with other anna university book solutions now mehta solutions brings top solutions for anna university Quality management BOOK contains previous year solved papers plus faculty important questions and answers specially for anna university .questions and answers are specially design specially for anna university students .
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DBA7206 Quality management
UNIT I INTRODUCTION TO QUALITY MANAGEMENT - Definitions – TOM
framework, benefits, awareness and obstacles. Quality – vision, mission and policy
statements. Customer Focus – customer perception of quality, Translating needs into
requirements, customer retention. Dimensions of product and service quality. Cost of
quality.
UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT - Overview
of the contributions of Deming, Juran Crosby, Masaaki Imai, Feigenbaum, Ishikawa,
Taguchi techniques – introduction, loss function, parameter and tolerance design,
signal to noise ratio. Concepts of Quality circle, Japanese 5S principles and 8D
methodology.
UNIT III STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY - Meaning
and significance of statistical process control (SPC) – construction of control charts
for variables and attributed. Process capability – meaning, significance and measurement
– Six sigma concepts of process capability. Reliability concepts – definitions, reliability
in series and parallel, product life characteristics curve. Total productive maintenance
(TMP) – relevance to TQM, Terotechnology. Business process re-engineering (BPR) –
principles, applications, reengineering process, benefits and limitations.
UNIT IV TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT - Quality
functions development (QFD) – Benefits, Voice of customer, information organization,
House of quality (HOQ), building a HOQ, QFD process. Failure mode effect analysis
(FMEA) – requirements of reliability, failure rate, FMEA stages, design, process and
documentation. Seven old (statistical) tools. Seven new management tools. Bench
marking and POKA YOKE.
UNIT V QUALITY SYSTEMS ORGANIZING AND IMPLEMENTATION - Introduction to
IS/ISO 9004:2000 – quality management systems – guidelines for performance
improvements. Quality Audits. TQM culture, Leadership – quality council, employee
involvement, motivation, empowerment, recognition and reward.
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