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CASE : HEMANTH
Hemanth, the canteen manager, went out to the corridor outside his office to light his cigar. As he was enjoying the smoke, two of his assistants, Gopal and Ramesh, just walked past him. Neither noticed Hemanth. But Hemanth started to wave `hello`, when he realised that they were talking about him. Gopal was telling Ramesh, "Ramesh, you know what the old man (meaning Hemanth) was telling me this morning. He said that he can`t run the canteen without me and that I am his number one boy".
"Oh ! Hemanth told this to you too ?", responded Ramesh, "May be in your case he means it. I don`t pay any attention to his compliments any more. I heard that he gives everyone the same pep talk. Even when I spoil a job and expect him to take me to task, he`s just as sweet as sugar as ever. But behind me he writes a bad report and at the time of appraising my performance, an annual ritual, he doesn`t tell where I stand. Last time when the promotion to Canteen Supervisor`s post came up, he placed the heap of performance appraisals before me and wondered how I could be helped with such poor ratings."
"To tell you the truth," said Gopal, "I wish he had told me where I stand. It may be fine to have a boss who talks nice to you, but I am always afraid he tells me one thing and runs me down for someone else in the canteen.You know how Deepak does his job in the kitchen.
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QUESTIONS
1. What do you think Hemanth was thinking about ? What was wrong with Hemanth`s approach in dealing with his employees ? Was he all wrong ?
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2. If you were to advise Hemanth, how would you tell him to improve his status among his employees ?
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3. "Behavioural theories postulate that the behaviours of the leaders are more important than their qualities." Justify this statement bringing out the distinction between traits and behaviours of Hemanth.
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