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CASE : Ms. SARITA`S DILEMMA
Miss Sarita was employed in a multi-product company and was placed in the payroll office as a Steno. She was intelligent, cheerful, energetic and had pleasing manners, but looked delicate and was somewhat lacking in self-confidence. The payroll officer had asked for a girl who was good at figures, could type with reasonable speed and accuracy and do shorthand. Sarita met all these specifications.
There were twenty girls in the payroll office, and Sarita readily made friends with all of them. She not only adapted herself quickly to the job, but evidently enjoyed the work. She was usually the first to arrive in the morning and was frequently spoken to for her failure to leave work in the evening. She became an asset to the department head and within a year had demonstrated to the employment manager, Mr. Praveen, that she was in line for promotion. Consequently when Mr. Praveen received a requisition for a secretary to one of the sales executives, Sarita came to his mind. He went to the payroll officer, Mr. Vineet and suggested Sarita`s release for transfer.
Praveen : I have a requisition from Arun`s office for a bright girl to replace Kamlesh who is leaving to be married. I think Sarita is the right choice for the job.
Vineet : Praveen, that girl is practically indispensable to me. She`s one of the best girls I ever had. You don`t think I`m going to let her go, do you ?
Praveen : You can`t pay her what she may eventually receive as a private stenographer.
Vince: : No, of course not. Good girls always go. I sometimes wonder if I`d be better off to take girls that aren`t quite so good, so I could keep them around here after I`ve spent time and money training them.
Praveen : Well, here`s your chance to decide. If I take Sarita, you`ll need a girl to replace her. Tell me what you want and I`ll find just the right candidate for you.
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QUESTIONS
1. Why is Ms. Sarita reluctant to accept her transfer to the new job ? Will you call it intra-individual conflict ?
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2. Why should she accept the new job at the cost of informal relations at her present workplace ?
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3. If Ms. Sarita refuses the offer, how would you persuade her to give a try to the new job ?
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